TERMS AND CONDITIONS

AVAILABILITY AND DELIVERY TIMES

  • All our products are designed and assembled in Los Cabos Mexico.

  • Normal leadtime for delivery is 6 – 8 weeks within Mexico


CLAIMS AND RETURNS

  • All sales are non-refundable. We do not offer exchanges or refunds.

  • Variation in shape and colour is part of hand made craft and may be apparent between batches; this will not be an acceptable reason to reject an item produced by Articolo Lighting.

  • Shades are made by hand and consequently may contain some natural variation in size, shape and colour.

  • All damage claims must be made in writing to hola@cu29lightware.com within 5 working days of receipt of goods. Damage claims must include photographs along with a written description of the damage.

  • CU29 lightware is not responsible for repair or replacement of damages reported after this time.

  • If damage has occurred in shipping all packaging must be retained by the receiver. Failure to do so may invalidate any claim.


WARRANTY

Nuestras piezas tienen garantia de 1 año contra defectos en los componentes. 

WE ARE NOT LIABLE IN THIS CASES:


  • Damage caused by improper cleaning solutions or methods.

  • Damage caused by improper installation or assembly by the customer or the customer’s agent.

  • Damage to our fixtures, parts of our fixtures, or shades caused by the improper use of light bulbs.

  • Damage caused by exposure to weather or improper environment.

  • Changes in the appearance of the hand rubbed finishes or un-lacquered finishes.

  • These are meant to age in appearance.

  • Any costs of installation, removal or re-installation.


PAYMENTS

Our standard payment terms are:

  • 50% on deposit to schedule production (deposit is non-refundable).

  • Balance and shipping fees to be paid on completion of order and before delivery will be scheduled.

  • Goods remain the property of CU29 Lightware until full payment has been received.

  • Payment may be made by eft/wire transfer.

  • We also offer Paypal, a 5% handling fee will be applied to these transactions